Lux Time Makers (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.
If you have any questions regarding this policy, you may contact us at support@luxtimemakers.com.
1. Information We Collect
We collect personal and non-personal information when you interact with our website, communicate with us, or use our services. This may include:
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Name, email address, phone number
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Billing and shipping address
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Payment details (processed via secure third-party gateways)
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IP address, browser type, and device identifiers
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Usage data such as page views, navigation patterns, and session durations
We do not collect or store sensitive information unless it is necessary for service fulfillment and only with your explicit consent.
2. How We Use Your Information
We use your information to:
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Provide and fulfill services, including custom orders and support
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Communicate updates and respond to inquiries
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Personalize your experience on our site
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Process transactions securely
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Improve website functionality and user experience
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Comply with legal obligations and enforce our Terms of Use
We do not sell, rent, or trade your personal data to third parties.
3. Data Storage and Security
All data is stored on secure servers, with access limited to authorized personnel. We use encryption, firewalls, and regular security audits to protect your data from unauthorized access, alteration, or loss.
However, no digital transmission or storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
4. Cookies Policy
We use cookies and similar tracking technologies to enhance user experience, analyze traffic, and tailor content.
What Cookies We Use:
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Essential Cookies: Required for core functionality (e.g., secure login, shopping cart)
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Analytics Cookies: To collect usage data and performance metrics (e.g., Google Analytics)
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Functional Cookies: To remember preferences and user settings
You may control cookie usage through your browser settings. Disabling cookies may affect some functionalities of the website.
5. Third-Party Services
We may use third-party services (e.g., payment processors, analytics platforms) that collect data in accordance with their own privacy policies. We ensure that all third parties meet data protection standards appropriate to our operations and legal obligations.
6. GDPR Compliance
If you are located in the European Economic Area (EEA), your personal data is handled in accordance with the General Data Protection Regulation (GDPR).
Under the GDPR, you have the right to:
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Access your personal data
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Request correction or deletion of data
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Restrict or object to processing
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Withdraw consent at any time
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Lodge a complaint with your data protection authority
To exercise any of your rights, contact us at support@luxtimemakers.com. We will respond within 30 days as required by law.
We process data based on your consent, contractual necessity, or legitimate business interest.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described in this policy or as required by law. Once data is no longer needed, we securely delete or anonymize it.
8. Your Choices
You can:
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Opt out of marketing emails by clicking “Unsubscribe” in any communication
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Disable cookies through your browser
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Request the deletion or correction of your stored personal data
Please note that opting out of certain communications may limit your access to specific services or updates.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete it immediately.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated revision date. Continued use of our website after such changes indicates your acceptance of the revised policy.
11. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy, you can reach us at:
Email: support@luxtimemakers.com